FAQ

Where can I find information about delivery costs, times and returns?

You can read more about where we ship to, estimated delivery times, shipping costs and returns here on our Delivery and Returns page.

Are your products vegan and cruelty-free?

All products in our new collection, designed and sold by Minnirella are all cruelty-free and vegan. We cannot guarantee that all items in our pre-loved collection are completely cruelty-free and vegan, which is why we strive to give the unused items from our pre-loved/vintage collection a new home. This cuts down on waste and extends the life of these items for as long as possible.

What is the best way to get in touch with you?

The best way to get in touch with us is by email or Instagram.

You can contact us by email here.

Or via our Instagram page here.

How long will it take for my order to be dispatched?

All orders are dispatched within 1 working day if ordered between Monday-Friday.

If you have placed an order on Saturday, Sunday or on a bank holiday then your order will be dispatched on the next working day.

I’ve placed my order but haven’t heard anything back?

After checkout, provided that you have followed the specified instructions and paid in full, you should receive a confirmation email and receipt from Minnirella and/or the payment merchant used. After that, we will be back in touch to inform you that your order has been dispatched.

If you haven’t heard back from us within 48 hours after placing your order then please feel free to email us at: admin@minnirella.com

Minnirella

Where are you based?

Our headquarters are based across mainland Europe. Please also bear this in mind when allowing time for your item to be delivered to you.

Are your items new or second hand?

Minnirella is an independent fashion brand. Our main role is selling our own brand new, ethically made designs. In addition to selling items from our own collection, we also sell some second hand items in our “Pre-loved” section. Please note that all second hand items are listed in our “Vintage” or “Pre-loved” categories. Any items in any other category is brand new, never used or worn before!

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