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FAQ

 

Where are you located?

We are located in London, UK and Los Angeles (California), USA.

 

How long does shipping usually take?

Shipping times average between 2-7 days, depending on where you are in the world. For more information about shipping times, please see our Shipping Information guide.

 

Do you cover customs duties and fees?

At Minnirella we offer free shipping worldwide on all purchases however, some orders are subject to import taxes and duties depending on where you are located and whether your order is coming from our USA or UK warehouse. Customs duties and taxes are non-refundable through Minnirella. If you require assistance with a duty refund, we advise you to contact your local customs bureau for more information.

 

Why are some styles only available to certain countries?

Our warehouses are based in the United Kingdom and the United States of America. We do our best to stock the same items in both warehouses, to make shipping faster and more convenient for you as our customer. If an item is not in stock in one of our warehouses then it may not be available to purchase from your region.

 

What does “Made-to-Order” mean?

In order to reduce textile waste and prevent leftover stock in unwanted sizes and styles, all of our items are manufactured based on a made-to-order basis. This means that an item is only made after you purchase it from our store. This not only means that your item is sustainably made and waste-free, it is also made just for you! Items take 1-2 days to produce and are then shipped out to you on the same day or the following day.

 

How can I track my order?

You can track your order via the tracking number provided after placing your order. 

 

How can I process a return for my order?

Please get in touch with us at admin@minnirella.com with your full name, order number and purchase date to process a return. So as to reduce emissions when shipping/returning purchases an to eliminate wasted items, we recommend making use of our complimentary online styling and personal shopping consultations to help you choose the right product and size before purchasing.