FAQ

[vc_row row_content_width="grid"][vc_column][qodef_tabs type="vertical" top_offset="12px"][qodef_tabs_item tab_title="WHERE CAN I FIND INFORMATION ABOUT DELIVERY COSTS, TIMES AND RETURNS?"][vc_column_text]

Where can I find information about delivery costs, times and returns?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]You can read more about where we ship to, estimated delivery times, shipping costs and returns here on our Delivery and Returns page.[/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="5760" image_size="full"][/qodef_tabs_item][qodef_tabs_item tab_title="ARE YOUR PRODUCTS VEGAN AND CRUELTY-FREE?"][vc_column_text]

Are your products vegan and cruelty-free?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]All products in our new collection, designed and sold by Minnirella are all cruelty-free and vegan. We cannot guarantee that all items in our pre-loved collection are completely cruelty-free and vegan, which is why we strive to give the unused items from our pre-loved/vintage collection a new home. This cuts down on waste and extends the life of these items for as long as possible.[/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="1188" image_size="full"][/qodef_tabs_item][qodef_tabs_item tab_title="WHAT IS THE BEST WAY TO GET IN TOUCH WITH YOU?"][vc_column_text]

What is the best way to get in touch with you?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]The best way to get in touch with us is by email or Instagram. You can contact us by email here. Or via our Instagram page here.[/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="5758" image_size="full"][/qodef_tabs_item][qodef_tabs_item tab_title="HOW LONG WILL IT TAKE FOR MY ORDER TO BE DISPATCHED?"][vc_column_text]

How long will it take for my order to be dispatched?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]All orders are dispatched within 1 working day if ordered between Monday-Friday. If you have placed an order on Saturday, Sunday or on a bank holiday then your order will be dispatched on the next working day.[/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="5759" image_size="full"][/qodef_tabs_item][qodef_tabs_item tab_title="I’VE PLACED MY ORDER BUT HAVEN’T HEARD ANYTHING BACK?"][vc_column_text]

I've placed my order but haven't heard anything back?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]After checkout, provided that you have followed the specified instructions and paid in full, you should receive a confirmation email and receipt from Minnirella and/or the payment merchant used. After that, we will be back in touch to inform you that your order has been dispatched. If you haven't heard back from us within 48 hours after placing your order then please feel free to email us at: admin@minnirella.com[/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="5705" image_size="full"][/qodef_tabs_item][qodef_tabs_item tab_title="WHERE ARE YOU BASED?"][vc_column_text]

Where are you based?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]We are a British owned company based in the UK. All of our items are manufactured ethically in mainland Europe. We ship from England, United Kingdom.[/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="5691" image_size="full"][/qodef_tabs_item][qodef_tabs_item tab_title="ARE YOUR ITEMS NEW OR SECOND HAND?"][vc_column_text]

Are your items new or second hand?

[/vc_column_text][vc_empty_space height="25px"][vc_column_text]Minnirella is an independent fashion brand. Our main role is selling our own brand new, ethically made designs. In addition to selling items from our own collection, we also sell some second hand items in our "Pre-loved" section. Please note that all second hand items are listed in our "Vintage" or "Pre-loved" categories. Any items in any other category is brand new, never used or worn before![/vc_column_text][vc_empty_space height="50px"][qodef_single_image enable_image_shadow="no" image="5690" image_size="full"][/qodef_tabs_item][/qodef_tabs][/vc_column][/vc_row]